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Showing 26 - 50 of 834 posts

Post ID	Post message	Social User	Source	Post Url	Status	Post Date	Department
2077270104686068190	@Igl_Care 9955457367 this is my contact number and please slove this issu please i request you 🙏 location okhla phase 1 near crown plaza	Vivek Kumar Yadav	Twitter	https://twitter.com/user/status/2077270104686068190	Duplicate	2026-07-15 11:22:41	Marketing
1819	I am extremely disappointed with the experience I've had with Indraprastha Gas Limited (IGL) and hope someone from the concerned team takes ownership of this issue. BP No.: 4000939409 I have received an invoice that is completely beyond my understanding. Despite checking it multiple times, I am unable to figure out how this amount has been calculated. As a customer, I have a right to know: • What are the parameters used to generate this bill? • How has the final amount been calculated? • Why is there no transparent calculation available for customers to verify their bills? When I contacted IGL customer support, instead of explaining the bill, I was asked to get in touch with the people who installed the connection. Why should a customer be asked to coordinate between different teams? I took the connection from IGL, not from the installation agency. If there is any issue related to installation or billing, it should be resolved internally by IGL without passing the responsibility to the customer. To make matters worse, the nozzle/valve used to turn the gas supply on and off from the main line was installed in old and poor condition. This further raises concerns about the quality of service and installation provided. I'm not looking to avoid paying my bill. I'm simply asking for something every customer deserves—transparency. I request the IGL team to: Provide a detailed explanation of this invoice. Share the exact calculation methodology used to arrive at the billed amount. Investigate the installation quality and replace any defective or old components if required. Ensure customers receive proper support instead of being redirected from one person to another. I sincerely hope someone from the concerned team responds and resolves this matter at the earliest.	Aman Bhardwaj	Linkedin		New	2026-07-15 11:07:52	PNG Marketing
2077190331452592231	@Igl_Care Yes, thanks! The complaint is resolved.	श्वेता	Twitter	https://twitter.com/user/status/2077190331452592231	Duplicate	2026-07-15 06:05:42	PNG O&M
2077102955078246855	@IGLConnect trying to connect IGL personal for start of connect. Trying from last 15 days. Kindly look into it https://t.co/arrVlkOgLe	Ajay Kumar Vashisht	Twitter	https://twitter.com/user/status/2077102955078246855	Duplicate	2026-07-15 00:18:29	PNG Project
2077100649356083230	पिछले लगभग 6 महीनों से इस CNG पंप पर पीने के पानी की सुविधा बंद है। कई बार मैनेजर से शिकायत की, लेकिन हर बार सिर्फ़ आश्वासन मिला—समाधान नहीं। ग्राहकों से पूरी सेवा का शुल्क लिया जाता है लेकिन पीने के पानी जैसी बुनियादी सुविधा उपलब्ध नहीं है। कृपया इस मामले घ्यान दे @IGLConnect https://t.co/sny2Q5QuRv	Vivek Kumar Yadav	Twitter	https://twitter.com/user/status/2077100649356083230	New	2026-07-15 00:09:20	Marketing
2077078620473057484	@IGLConnect dear IGL, 5 days passed. Neither u respond. Nor corrected the bill. Not even removed glitches from ur App. What should customer do as this stage. provided my phone number in ur DM. my bill not corrected till date.let me know if the bill is correct according to you.	Sushil kumar singh	Twitter	https://twitter.com/user/status/2077078620473057484	Duplicate	2026-07-14 22:41:48	PNG Marketing
2077075294394196288	@Igl_Care trying for last 15 days for the visit of IGL personal to start the new connection. Spoken so many times with customer care. But no response , very poor service. Request officials to resposnd	Ajay Kumar Vashisht	Twitter	https://twitter.com/user/status/2077075294394196288	Pending	2026-07-14 22:28:35	PNG Project
2077061266192142678	@IGLConnect neither your app works very well nor your monitoring team is generating bill as per actual usage. App don’t show payment history, generated bill amount is beyond domestic usage. Either address it or send your team to auction my flat for billed amount.	AVS	Twitter	https://twitter.com/user/status/2077061266192142678	New	2026-07-14 21:32:50	PNG Marketing
2077056279420551389	@IGLConnect आप लोगों ने ठेका ले रखा तो सही से ऑपरेट करो क्योंकि पिछले कुछ दिनों से लो प्रेशर का सामना करना पड़ रहा है और पूछने पर जवाब मिलता है की मैं सिर्फ मैन पॉवर सप्लाई देता हूँ प्रेशर का काम आईजीएल का है। RK Puram sec-3 सीएनजी स्टेशन दिल्ली @PetroleumMin @gailindia	Ravi Rk Bundela	Twitter	https://twitter.com/user/status/2077056279420551389	New	2026-07-14 21:13:01	Marketing
2077055867195932757	@Igl_Care @IGLConnect @jagograhakjago @igl_care @IGLConnect @jagograhakjago I want to give it a last try before proceeding legally on this super dedicated team. Its enough now.	PRASOON GUPTA	Twitter	https://twitter.com/user/status/2077055867195932757	Duplicate	2026-07-14 21:11:23	PNG Project
2077053911677235342	@Igl_Care @Igl_Care @IGLConnect @jagograhakjago After your escalation, your dedicated team has marked my two complaints as resolved without taking any action. Complaint nos are as below: 9916605640 9916628465 BP No: 4002495433 Now, please share contact no. of some accountable person.	PRASOON GUPTA	Twitter	https://twitter.com/user/status/2077053911677235342	Duplicate	2026-07-14 21:03:36	PNG Project
2077051200235799037	BP number: 4002494036 Please look into this urgently. @Igl_Care @IGLSocial @HardeepSPuri https://t.co/8mQgNwpw2t	Ishani	Twitter	https://twitter.com/user/status/2077051200235799037	Duplicate	2026-07-14 20:52:50	PNG Project
2077047028786606568	@IGLConnect Kindly clarify your policy. If my domestic PNG connection is routed through an adjacent property's wall and the owner later withdraws permission, requiring the line to be shifted, will I have to bear the shifting charges or will IGL do it free of cost?	dhruv gupta	Twitter	https://twitter.com/user/status/2077047028786606568	Duplicate	2026-07-14 20:36:15	PNG Project
2077031987953733710	@Igl_Care Status update please @Igl_Care	Nishank Agrawal	Twitter	https://twitter.com/user/status/2077031987953733710	Duplicate	2026-07-14 19:36:29	PNG Project
2077025740688912842	@Igl_Care Dear Concern please take matter on urgent basis	S.Shokeen	Twitter	https://twitter.com/user/status/2077025740688912842	Duplicate	2026-07-14 19:11:40	PNG Project
2077021533231591557	Iregret to state that I have been continuously emailing IGL for the past 3–4 months, requesting the shifting of the gas pipeline due to theconstruction work at my house. I have repeatedly informed your team that the existing pipeline may get damaged during excavation @IGLConnect	ajay joshi	Twitter	https://twitter.com/user/status/2077021533231591557	New	2026-07-14 18:54:57	PNG O&M
2077019430308229338	@IGLSocial @Igl_Care @PMOIndia @HardeepSPuri @PetroleumMin @aajtak @ABPNews @CMODelhi CAP...773975110194 BP NO..4002486859... meter installation done one week ago but the connection still pending.	ImRaudra	Twitter	https://twitter.com/user/status/2077019430308229338	New	2026-07-14 18:46:35	PNG Project
2077014039532835296	@IGLConnect @IGLConnect My PNG connection is still pending despite document verification completed on 17 June. Requesting you to kindly look into this matter and arrange the connection at the earliest possible. #PNGConnection #IGL	Puran Singh	Twitter	https://twitter.com/user/status/2077014039532835296	Duplicate	2026-07-14 18:25:10	PNG Project
2077008195785248941	@IGLConnect Team by when I will get the resolution the complaint was raised a month ago till now no resolution this is your staff’s mistake and now we have to suffer for this https://t.co/8enoqPqhrv	Mukul Bisht	Twitter	https://twitter.com/user/status/2077008195785248941	New	2026-07-14 18:01:57	PNG Marketing
2076984296557195682	@Igl_Care @IGLSocial @petroleumMin Dear concern, please take on this matter on urgent basis.	S.Shokeen	Twitter	https://twitter.com/user/status/2076984296557195682	Duplicate	2026-07-14 16:26:59	PNG Project
2076981156835480002	@IGLConnect Long queues are still forming, yet no one is paying attention to this issue. You wouldn't know how much of the customer's time is being wasted; please discuss this matter. I am a regular customer.	Anil	Twitter	https://twitter.com/user/status/2076981156835480002	Pending	2026-07-14 16:14:30	Marketing
2076975159395934669	@Igl_Care Hey no one connected me. I asked you to please share me customer care number. It's govt department no one will connect with me from there end. I tried multiple numbers but not a single call got picked. It's a huge amount for me. Please share some details with me.	————————	Twitter	https://twitter.com/user/status/2076975159395934669	Duplicate	2026-07-14 15:50:40	PNG Marketing
2076971356030374260	@IGLConnect @DM_Banda1 @myogioffice आपके बांदा शहर उत्तर प्रदेश में सब जगह जहां जहाँ लाइन कनेक्शन किया है , सब जगह बस गड्ढे खोद के चले गये है ,अप्रैल और मई में किये गए कनेक्शन के अभी तक गड्ढे नहीं भरे , कालू कुवां में हर कनेक्शन पर गड्ढा हो चुका है , 1 हफ्ते का वायदा किया था	CA Shivam Agnihotri	Twitter	https://twitter.com/user/status/2076971356030374260	New	2026-07-14 15:35:34	PNG Project
2076968824700842267	@IGLConnect There appears to be an issue with my gas bill. My consumption is only 13 units, but the bill generated is around ₹1,600, which doesn't seem correct. Kindly review my bill and resolve the issue at the earliest. #IGL #CustomerSupport	Lakhan Gautam	Twitter	https://twitter.com/user/status/2076968824700842267	Duplicate	2026-07-14 15:25:30	PNG Marketing
2076959748730335616	@Igl_Care Yes it’s done…Thanks for your support. Another query is that I have one more connection in my name in Delhi. Now I will shift to Noida where I have taken the new connection. Do I have to surrender Delhi connection or I may keep it under suspension. Regards Dinesh Bisht	Dinesh Bisht	Twitter	https://twitter.com/user/status/2076959748730335616	New	2026-07-14 14:49:26	-

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Showing 26 - 50 of 834 posts

Template Name	Template Content
Getting Information	Dear Customer, Kindly share your Business Partner Number or Registered Mobile Number with us to assist you better. Warm Regards, Team IGL
Assist	Dear Customer, Kindly share your contact details with us to assist you better. Warm Regards, Team IGL
Escalation	Dear Customer, We have escalated your complaint to the concerned department. Warm Regards, Team IGL
Connection Installed	Dear Sir, We hope that your connection has been installed. Thank you for being our valued customer. Warm Regards, Team IGL
Closing Message	Dear Sir, We hope that your complaint has been resolved. Thank you for being our valued customer. Warm Regards, Team IGL